Returns & Exchanges Policy

At SunflowersHill Store, we take pride in the quality of our products and are committed to ensuring your satisfaction. Below, you will find detailed information about our Returns & Exchanges policy to help you understand your rights and how we handle such requests.

Refunds

We work hard to ensure that all our products are made with high-quality materials, shipped on time, and accurately. You are fully protected by our Return and Exchange policy, which applies for a full 30-day period after the purchase date if you are dissatisfied for any of the following reasons:

• The product itself is flawed.

• The print quality is poor.

• The final product is materially different than the image presented on the product page.

To request a refund, please email us at support@sunflowershill.com with a photo of the product received, along with details of the issue. Our customer service team will review your claim, and if approved, we will either:

1. Provide a full refund (for applicable cases).

2. Send you a free replacement item.

Please allow 3-5 business days for a refund to appear after your return has been received and approved.

Replacements and Exchanges

We typically do not accept returns due to incorrect selection of sizes, designs, or colors. However, we support customers by offering replacements with the following conditions:

• Customers are responsible for shipping costs and a small handling fee (handling fees vary based on the product type, such as hoodies or sweatshirts).

• A free replacement or refund will be offered if:

  • The product is a different size or image compared to the one ordered.

  • The size chart on our website is incorrect.

To initiate a replacement or exchange, please email us at support@sunflowershill.com with all relevant details.

Important Note: Please allow up to 20% variation between advertised images and actual products due to lighting conditions during photoshoots or differences in monitor displays.

Cancellations and Modifications

You can cancel or modify your order within 24 hours of placing it. After this period, we may not be able to accommodate your request if the order has already been processed or shipped.

Exceptions:

• Cancellation or modification requests to apply promo codes to prior or existing orders are excluded from this policy.

For assistance, contact us at support@sunflowershill.com.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account.

2. Contact your credit card company; it may take some time for the refund to be processed and posted.

3. Reach out to your bank, as processing times can vary.

If you’ve completed all these steps and still have not received your refund, contact us at support@sunflowershill.com for further assistance.

Coupon | Promo | Discount Codes

• Discount, promo, or coupon codes are not applicable to prior, existing, or pending orders.

• Discounts cannot be converted to cash value.

• Discount codes cannot be combined with other promotions.

Summary

• Orders can be modified or canceled within 24 hours of purchase.

• Discount, promo, or coupon codes are not applicable to prior or existing orders.

• Once your item has shipped, orders cannot be modified or canceled.

• You are protected by our Returns & Exchanges policy for a full 30 days after purchase for eligible issues.

• Errors made by customers (e.g., incorrect shipping details) or missed parcel deliveries are excluded from the refunds policy. However, we are happy to work with you to find a solution.